Refund policy
Return and Refund Policy
Last Updated: 06/06/2026
At TradingNeu Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully before requesting a return, exchange, or refund.
1. Return Eligibility Criteria
To be eligible for a return, the item must:
🔸 Be returned within 7 Days of delivery.
🔸 Be unused, unworn, and in its original condition.
🔸 Include all original packaging, tags, accessories, manuals, and promotional items.
🔸 Not show signs of damage caused by misuse, negligence, or improper handling.
🔸 Be accompanied by proof of purchase or order confirmation.
We reserve the right to reject returns that do not meet the above requirements.
2. Return Timeframe
Customers may request a return within 7 Days from the date the product is delivered.
Return requests submitted after the return period may not be eligible for approval.
To initiate a return, please contact us at:
Please include:
🔸 Order Number
🔸 Product Name
🔸 Reason for Return
🔸 Photos (if applicable)
3. Refund Process
Once we receive and inspect the returned item:
🔸 We will notify you regarding the approval or rejection of your refund.
🔸 If approved, the refund will be processed to the original payment method.
🔸 Refund amounts will only cover eligible products and approved return requests.
🔸 Shipping fees may not be refundable unless the return is due to our error.
4. Refund Timing
Approved refunds are generally processed within:
Refund within 48hrs
Please note that banks, card issuers, UPI providers, or payment gateways may require additional processing time before funds appear in your account.
5. Exchange Policy
We offer exchanges in the following situations:
🔸 Wrong item received
🔸 Damaged item received
🔸 Defective product
🔸 Size or variant issues (where applicable)
Exchange requests must be submitted within 7 Days of delivery.
Product availability may affect exchange fulfillment.
If the requested replacement is unavailable, a refund or store credit may be offered.
6. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect:
🔸 Contact us within 48 Hours of delivery.
🔸 Email us at jp587651@gmail.com
🔸 Include clear photos or videos showing the issue.
After verification, we may offer:
🔸 Replacement
🔸 Exchange
🔸 Partial Refund
🔸 Full Refund
Depending on the nature of the issue.
7. Non-Returnable Items
The following items are generally not eligible for return or refund unless damaged or defective:
🔸 Personal care products
🔸 Hygiene-related products
🔸 Consumable items
🔸 Gift cards
🔸 Digital products
🔸 Downloadable content
🔸 Customized or personalized products
🔸 Clearance or final-sale items
🔸 Products specifically marked as non-returnable
Please check individual product pages for any additional return restrictions.
8. Return Shipping Costs
If the Return Is Due to Our Error
Examples:
🔸 Wrong product shipped
🔸 Damaged item
🔸 Defective product
Return shipping costs will be covered by TradingNeu Store.
If the Return Is Due to Customer Preference
Examples:
🔸 Change of mind
🔸 Ordered wrong item
🔸 No longer needed
The customer may be responsible for return shipping charges.
Applicable return shipping fees may be deducted from the refund amount where permitted.
9. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible and the standard return process will apply.
To request a cancellation, contact us immediately after placing your order.
10. Late or Missing Refunds
If you have not received your refund:
🔸 Check your bank account.
🔸 Contact your payment provider.
🔸 Contact your card issuer or bank.
Processing times vary depending on financial institutions.
If you still have not received your refund after a reasonable period, please contact us.
11. Contact Information
For all return, exchange, refund, or cancellation requests, please contact:
TradingNeu Store
📧 Email: jp587651@gmail.com
🕒 Support Hours: Monday to Saturday, 9:00 AM – 9:00 PM
Please include your order number for faster assistance.
12. Policy Updates
TradingNeu Store reserves the right to update or modify this Return and Refund Policy at any time.
Changes will take effect immediately upon posting on this page.